Telephone the surgery 01248 370900 or call at reception. We have some pre-bookable appointments but the majority need to be booked the day you need to be seen.

You will, where possible, be offered a doctor of your choice, but if all appointments for that day have been taken you will either be asked to phone back the following morning, or in the cases of urgency will be contacted by the on-call doctor who will decide whether or not you need to be seen that day.

Our appointment system is computerised and all appointments are for a minimum of 10 minutes. If you think you may need a longer appointment please inform the receptionist when booking in order that more time can be allocated.

If you are unable to keep an appointment, for whatever reason, please let us know in order that we can offer the appointment to another patient.  

Registered patients aged over 75 who have not been seen in the previous 12 months may request a consultation. If you are unable to attend the surgery for a consultation because of your medical condition, a home visit may be arranged.

Registered patients aged 16-24 who have not been seen for three years may request a consultation.

Appointment System - Express Service

We have introduced a change to our appointment system in order to streamline our service.
The introduction of the Express Service is fully supported by all the Doctors and staff at Bron Derw.

When you request an appointment you will be asked a series of questions which will ensure that you see the most appropriate member of the clinical team.

Express appointments are available daily for single, uncomplicated problems such as sore throats, earache, and rashes.

When you telephone for an appointment we would be grateful if you would provide the receptionist with brief details of your problem so that you can be offered an appointment with the most appropriate member of our team. Sometimes this will be with our Nurse Clinician or a Doctor, but your wishes will be respected, where possible.

If you need to see a named doctor we will try to offer you an appointment on the day that you phone the surgery, but as patients are now registered with the practice rather than with an individual doctor, it may not always be possible for you to see your preferred doctor.
We do have some appointments that can be booked in advance for ongoing problems.
We try to run to time as far as possible, but inevitably an appointment can run over time, so please bear with us if you have to wait.

To keep surgeries running as smoothly as possible, please remember the following points:

• Please arrive on time for your appointment and allow time to park your car
• Please let us know if you cannot keep your appointment
• Please don’t “squeeze in” other people to your slot
• Please let us know if you need more than the allocated 10 minutes so that we can give you a longer appointment