All members of the surgery Primary Care Team are dedicated to a quality policy to receive health care, which meet the patient's needs:

• All new patients will receive a copy of our practice leaflet and copies will be displayed at the reception desk.

• Our Surgery building will be welcoming, easy for patients to find their way around and appropriate to the needs of users, including the disabled.

• Be registered with a General Practitioner.

• Change doctor if desire.

• Be offered a health check on joining the Practice.

• To be prescribed appropriate drugs and medicines.

• Be referred for specialist or second opinion if they and the GP agrees.

• Have the right to view their medical records, subject to the relevant Acts and to know that those working for the NHS are under legal obligation to keep the contents confidential.

Patients' Rights to General Medical Services

With these rights come responsibilities and for the patients this means:

• Courtesy to staff at all times - Practice operates zero tolerance to abusive behaviour.

• Responding in a positive way to questions asked by the Reception staff.

• To attend appointments on time or give the Practice adequate notice that they wish to cancel. Someone else could use your appointment!

• An appointment is for ONE person only - where another member of the family needs to be seen or discussed, another appointment should be made and the Medical Record be made available.

• Patients should make every effort when consulting the Surgery to make best use of nursing and medical time - home visits should be medically justifiable and not requested for social convenience.

• When patients are asked to give 48 hours notice for repeat prescriptions, please give us this time, as it is to allow for accurate prescribing.

• Out-of-Hours calls (e.g. evenings; nights & weekends) should only be requested if they are felt to be truly necessary.