Appointments - urgent/ routine and prebookable / Apwyntiadau brys, arferal ac ymlaen llaw. ( welsh in translation)
We are a digital first practice and encourage all contacts to request an appointment to be made via Econsult which can be accessed at www.bronderw.co.uk or contact us on our facebook page.
Surgery main telephone line: 01248 370900 open from 8am to 6.30pm monday to friday
Please not that ALL requests for GP or Nurse Practitioner appointments are triaged by a senior clinician to ensure that your appointment is correctly prioritised. This may include a same day consultation for children under 16 where appropriate and for ALL patients who are triaged as requiring urgent assessment.
Other pre bookable services are available for:
Respiratory (asthma/COPD), Diabetes management, Hypertension monitoring, Heathy Heart, lifestyle, Women's Health, Cervical Screening and Contraception, Child Health and Childhood immunisation, Phlebotomy, Anticoagulation monitoring, National Cohorts of immunisations, Minor surgery (joint injections), Nurse Therapy/ Treatment room.
Allied Health Practitioners working at the practice also include, Clinical Pharmacist, Physiotherapy, Audiology, Mental Health Occupational Therapist, Family Wellbeing Practitioner and Substance Misuse Service.
When you telephone for a pre-bookable appointment, we would be grateful if you would provide the receptionist (Care Navigators) with brief details of your problem so that you can be seen by the most appropriate member of our team.
We try to run to time as far as possible, but inevitably an appointment can run over time, so please bear with us if you have to wait. To keep surgeries running as smoothly as possible, please remember the following points:
- Please arrive on time for your appointment and allow time to park your car
- Please let us know if you cannot keep your appointment- we will be writing to patients who do not attend appointments and they will not be allowed to pre-book appointments in future.
- Requests for home visits: we offer a limited number of home visits. This service is solely at the discretion of the doctors and should be used only if you are completely house-bound. Any agreed home visits are carried out during the morning and requests for home visits must be made by 9am
If you are late for your appointment the clinician will be asked if they are able to see you. If you are more than 10 minutes late you may be asked to re-book your appointment.
We use a text messaging service to remind patients of appointments. Please make sure we have your up to date mobile number. If you do not want to be contacted by text please let us know so that we can code your records accordingly.